You can cancel at any time and keep what you paid for until the end of the period. Payments are not refunded.
Payments are not refundable
Subscription fees are not refundable. That includes prorated upgrade charges, unused time in a monthly or yearly period, and unused users, except where the law requires it.
How to cancel
- Sign in as the workspace owner and open Billing.
- Choose Cancel subscription and confirm.
Your subscription stops renewing. The workspace stays open until the end of the period you paid for, and no further payments are taken. We email you to confirm. Until that date you can choose Keep my subscription in Billing to carry on as before.
Free trials
If you cancel before your free trial ends, nothing is charged. If you do not cancel, the card you gave at checkout is charged when the trial ends.
Plan changes
Moving to a plan that costs more starts immediately, and the prorated difference for the rest of the period is charged straight away. That charge is not refundable either. Moving to a plan that costs less starts at the end of the period you already paid for.
After your subscription ends
The workspace closes. We keep its data for 30 days in case you come back or want an export, then delete it. You can subscribe again from Billing at any time before that.
Questions
Email support@clientcee.com. The Terms of Service include this policy.